Contact Us

If you would like to ask us a question, find out more information about what we do, or simply get in touch with us, please send us a message using the contact form below and we will endeavour to respond shortly. Alternatively, if you would like to get in touch with us directly, please feel free to contact us via mail, email or telephone using our details provided.

Our Details

Telephone: +44 (0)1904 373001


Address: Tower House Business Centre, Fishergate, York, YO10 4UA, United Kingdom

Please be aware that our UK office is only staffed during normal office hours, from 9:00 – 17:00, Monday to Friday. We will therefore be unable to answer any calls outside of these times.

Contact Us

    Feedback & Complaints

    Receiving feedback and responding to complaints is an important part of improving what we do, and we are keen to hear from anyone who believes we have fallen short of the high standards we set ourselves.

    If you would like to provide feedback about our work or anything we do, please do so via email to

    If, however, you would like to make a formal complaint, then we kindly ask you to submit your complaint in writing to our Chair of Trustees via the contact details below:

    We welcome your feedback and comments and will aim to reply to these within 7 working days.